Terms of Service and User Agreement

Last Modified: June 29, 2020 at 9:09 AM

 

By visiting our proprietary trade-marked platform past this point and/or signing up for CROSStrax Services™, you agree to the following terms and conditions, which constitute a legally enforceable software as a Service (“SaaS”) agreement governing your use of the CROSStrax software online Service (the “Service”).

By signing up for CROSStrax, you represent that you are over the age of 18, have reached the age of legal majority in your jurisdiction of residence, you have the legal authority to bind the entity (or individual proprietorship) to this agreement and you are not a competitor of ours (or otherwise represent, directly or indirectly, the interests of a direct competitor).

As used in this agreement, the term “Primary Account Holder” means the entity or person responsible for the account established pursuant to this agreement and each user accessing the Service by means of a valid account established by Primary Account Holder. If you are entering into this agreement on behalf of a company, the term “Authorized Users” means all employees of your company who are given access to the Service. As stated above, if you do not have the requisite authority to enter into this agreement on behalf of your company, or if you do not agree to the terms and conditions contained herein, or if you are a direct competitor of ours (or represent the interests, directly or indirectly, of a direct competitor) you may not use this Service.

1. DEFINITIONS

As used in this Agreement:

“Agreement” means this User Agreement, the original Sign up Form, any subsequent billing changes, whether written or submitted online via CROSStrax’s Service, and any materials available on http://www.CROSStrax.co specifically incorporated by reference herein, as such materials, including the terms of this Agreement, may be updated by CROSStrax at any time.

“Billing Automation” means the software feature enabling Primary Account Holders to have access to edit their billing information, update the number of users, and add/edit payment methods;

“CROSStrax Order Center” means the CROSStrax online application that allows the Authorized Admin User designated by Primary Account Holder to, among other things, add additional Users to the Service;

“Authorized Admin Users” means the person(s) designated by the Primary Account Holder to have administrative privileges on the account and to create User accounts and otherwise administer Primary Account Holder’s use of the Service.

“CROSStrax User Data” means any of Primary Account Holder’s customer’s or other individual’s personal data, credit data, biometric data, transaction data, system data, other data, information or material that Primary Account Holder accepts, utilizes, processes or collects from customers or individuals and/or submits to CROSStrax in the course of using the Service;

“Content” means the information, documents, software, products and Services made available under this Agreement to Primary Account Holder and any User in connection with their use of the Service;

“CROSStrax” means CROSStrax LLC, a Florida corporation, having its principal place of business at: 1217 Airport Road, Suite 420, Destin, Florida 32541 USA;

“CROSStrax SaaS Technology” means all of the proprietary technology of CROSStrax (including software, hardware, products, business concepts, and processes, logic algorithms, graphical user interfaces (GUI), techniques, designs and other tangible or intangible technical material or information) made available to Primary Account Holder by CROSStrax in providing the Service;

“Effective Date” means the earlier of either the date this User Agreement is accepted by Primary Account Holder as indicated by Primary Account Holder’s clicking any of the Signup buttons, including “GET FREE ACCESS”, “FREE TRIAL”, “TRY IT TODAY”, or “SIGN UP”, from any page on https://www.crosstrax.co/ or the date Primary Account Holder begins using the Service;

“Hosting Server Provider” means any third-party hosting computer server provider(s) where the Services reside.

“Intellectual Property Rights” means all rights, title and interest in and to the CROSStrax SaaS Technology, the Content, the Service and all copyrights, patents, trade secrets, trademarks, Service marks or other intellectual property or proprietary rights and any corrections, bug fixes, improvements, enhancements, updates, releases, or other modifications, including custom modifications made by CROSStrax relating thereto, and the media on which same are furnished;

“Order Form(s)” means the form evidencing the initial designation of Service and any subsequent Order Forms, specifying, among other things, the edition of the Service selected and covered by the Grant (as defined in Section 2.1, below), the Term, the number of Users, the applicable Use Fee (as defined below), the billing period, and other Services and Charges (as defined below), as agreed to between CROSStrax and Primary Account Holder, each such Order Form to be incorporated into and to become a part of this Agreement. In the event of any conflict between the terms of this Agreement and the terms of any such Order Form, the terms of this Agreement shall prevail;

“The Service” means the specific edition of CROSStrax, or other offerings developed, operated, and maintained by CROSStrax, accessible via https://www.crosstrax.co/ or another designated web site or IP address, or ancillary Services rendered to Primary Account Holder by CROSStrax, to which Primary Account Holder is being granted access under this Agreement;

“Term(s)” means the period(s) during which a specified number of Users have the right to use the Service pursuant to the Grant and as designated on an Order Form(s);

“User(s)” means Primary Account Holder’s employees, representatives, consultants, contractors or agents who are authorized under the Grant made by this Agreement to gain access to and use the Service and who have been supplied User identifications and passwords by Primary Account Holder (or by CROSStrax at Primary Account Holder’s request).

2. GRANT OF RIGHTS; TERM AND RESTRICTIONS

2.1 Grant of Rights.

Subject to Primary Account Holder’s compliance with the terms and conditions of this Agreement and solely during the Term of this Agreement, CROSStrax hereby grants Primary Account Holder a limited, revocable, non-exclusive, non-sublicensable, non-transferable license to use the Service solely for Primary Account Holder’s own internal business purposes (“Grant”).

2.2 Term of Grant.

The Grant shall be for the monthly plan the Primary Account Holder selects, which shall not be less than one (1) month, and shall commence on the Effective Date (“Initial Term”), and will be automatically renewed for successive terms of the same period of time (each a “Renewal Term”) unless terminated by either party in accordance with the terms of this Agreement.

2.3 Restrictions.

2.3.1 CROSStrax and its licensors reserve all rights not expressly granted to Primary Account Holder.

The Grant cannot be shared or used by any Users other than those referenced in the Order Form referenced above. However, the Grant may be reassigned from time to time to new Users that are replacing former Users which have terminated and no longer use the Service. The Grant is conditional on Primary Account Holder’s continued compliance with this Agreement and will terminate if Primary Account Holder does not comply with any term or condition of this Agreement.

2.3.2 Primary Account Holder shall not, and shall not attempt to, directly or indirectly:

(i) License, grant, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make available to any third party the Service or any part of its Content in any way;

(ii) Use the Service to submit, store, transmit or process malicious code, worms or viruses;

(iii) Use the Service to submit, store, transmit or process CROSStrax User Data that is or may be:(a) threatening, harassing, degrading, hateful or intimidating; (b) libelous or defamatory; (c) fraudulent, tortious or unlawful; (d) obscene, indecent, pornographic or otherwise objectionable; or (e) infringing of any person’s rights, any applicable laws or Primary Account Holder’s obligations to any third party;

(iv) Use the Service to submit, store, transmit, process, or otherwise disclose CROSStrax User Data.

(v) Use the Service to submit, store, transmit or process CROSStrax User Data that would violate state or federal privacy laws, or in a way that would give rise to criminal or civil liability or that encourages unlawful activity;

(vi) Use the Service to submit, store, transmit or process User data that would violate state or federal labor laws, or in a way that would give rise to criminal or civil liability or that encourages unlawful activity;

(vii) Gain unauthorized access to the Service or to the systems or networks of CROSStrax or its customers;

(viii) Except as otherwise expressly permitted by this Agreement, reproduce, duplicate, copy, sell, resell, rent, sublicense, transfer, lease, make available or exploit the Service (or any part of the Service), use of the Service, or access to the Service;

(ix) Publish or disclose any benchmarks of the Service to third parties;

(x) Interfere with or disrupt the integrity or performance of the Service or third-party content contained therein;

(xi) Impersonate any person or entity or misrepresent Primary Account Holder’s affiliation with any person or entity in connection with the Service;

(xii) Modify, alter, tamper with, repair, or create derivative works of any Content or any software included in the Service;

(xiii) Reverse engineer, disassemble, or decompile the Service or apply any other process or procedure to derive the source code of any software included in the Service;

(xiv) Access, use or attempt to modify the Service in a way intended to avoid incurring fees or exceeding usage limits or quotas;

(xv) Copy, frame, mirror or link to any part or content of the Service, other than on Primary Account Holder’s own intranets or otherwise solely for Primary Account Holder’s own internal business purposes;

(xvi) Access the Service in order to (a) build a competitive product or Service, (b) build a product or Service using ideas, features, functions, or graphics similar to those of the Service, or (c) copy any ideas, features, functions, or graphics of the Service;

(xvii) Remove any copyright, trademark or other proprietary rights notice from the Service; or

(xviii) Provide access to the Service to a third party(-ies) who does or attempts to do any of the foregoing.

3. THE SERVICE

3.1 Use of the Service.

CROSStrax will provide Primary Account Holder with use of the Service, including a browser interface and data encryption, transmission, access and storage in the edition selected by Primary Account Holder in the Order Form. Primary Account Holder must provide current, accurate identification, contact, and other information needed in order to complete the initial signup process.   NOTE:  Going forward, it will be incumbent upon the Primary Account Holder to update this information if any changes occur

CROSStrax reserves the right to modify, suspend, or terminate the Service at any time for any reason with or without notice. CROSStrax reserves the right to change Service fees upon a minimum of 30 days notice. Such notice may be provided at any time by posting the changes to the CROSStrax website (CROSStrax.co) or the Service itself.

3.1.1 Proper Use.

You may not use the Service for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction as well as the laws of the United States. You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service without the express written permission of CROSStrax. You must not transmit any worms or viruses or any code of a destructive nature to and from the Service. Your Service login may only be used by one person – a single login shared by multiple people is not permitted. You are responsible for maintaining the confidentiality of your Service username and password. CROSStrax cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. A breach or violation of any of the Proper Use conditions as determined in the sole discretion of CROSStrax will result in an immediate termination of your Service.

3.1.2 IP Address Disclosure

For security purposes, no user may access the Service without proper disclosure of their legitimate IP address.  Utilizing software to disguise, modify or hide a user’s valid IP address is prohibited and is a direct violation of this agreement.  Any user found to be in violation of this paragraph will have their account immediately terminated.

3.2 Copyright and Data Ownership

You acknowledge that CROSStrax owns all rights, title and interest in and to the Service, including without limitation all intellectual property rights, and such rights are protected by the United States and international intellectual property laws. You agree that you will not copy, reproduce, alter, modify, or create derivative works from the Service. You also agree that you will not use any robot, spider, other automated devices, or manual process to monitor or copy any content from the Service. CROSStrax does not claim intellectual property rights or own any data, information, or material that you submit to CROSStrax in the course of using the Service.

3.2 Logical Data Isolation and Segregation.

CROSStrax enterprise cloud Services are multitenant Services, meaning that your data, deployments, and virtual machines may be stored on the same physical hardware as that of other customers. When data from many customers is stored at a shared physical location, CROSStrax logically segregates storage and processing for different customers through specialized technology engineered to help ensure that your CROSStrax User Data is not combined with anyone else’s data.

We also take strong measures to protect CROSStrax User Data from inappropriate use or loss and to prevent customers from gaining access to one another’s data. Additional safeguards include proper controls for administrative access such as secure user authentication.

3.2 Availability of the Service.

CROSStrax makes no guarantees as to the continuous availability of the Service or of any specific features of the Service. CROSStrax may change or discontinue the Service or change or remove any features or functionalities of the Service from time to time. If Primary Account Holder does not agree to any such change, its only recourse is to terminate this Agreement in accordance with Section 12.

3.3 Access to the Service.

3.3.1 CROSStrax operates a web Portal (“Portal”) to provide you with access to the Service, which will be available to Primary Account Holder through the Internet via a secured, password-protected computer interface or access code. Primary Account Holder agrees to access the Portal at its own risk and that it is solely responsible for ensuring that the method of access, content, and scope, and your use of the Service is compatible with its own business needs and requirements.

3.3.2 Following the Effective Date of this Agreement and Primary Account Holder’s completion of any applicable set-up forms and other documents that may be required by CROSStrax, CROSStrax will electronically deliver, or otherwise make available, to Primary Account Holder instructions on how to establish a connection with the Portal for access to and use of the Service.

3.3.3 Primary Account Holder agrees that only the designated User(s) will be permitted to access the Services and that Primary Account Holder is responsible for any unauthorized access. In addition, Primary Account Holder shall assume full responsibility that its Users abide by the terms and conditions of this Agreement and Primary Account Holder understands and agrees that any passwords and access codes are for use only by Primary Account Holder and its designated User(s) and are strictly prohibited from being shared with other individuals or entities. Finally, Primary Account Holder agrees that the unauthorized sharing of any passwords and/or User access codes may cause CROSStrax irreparable harm and that, in addition to CROSStrax’s right to pursue available remedies including, but not limited to injunctive relief and the collection of monetary damages, such breach shall, at CROSStrax’s option, result in the immediate suspension or termination of this Agreement and Primary Account Holder’s access to the Services. Primary Account Holder agrees to defend, indemnify and hold harmless CROSStrax from any and all losses, costs, damages, liabilities and expenses (including, without limitation, reasonable attorney’s fees) incurred or arising from any claim, demand or cause of action relating to any breach of the promises made to CROSStrax in Sections, 3.3.1, 3.3.2 and this Section 3.3.3.

3.3.4 CROSStrax will use commercially reasonable efforts to maintain the active status of the Portal, the Service, and any Hosting Server Provider computer servers, but Primary Account Holder agrees that CROSStrax will not be liable for any loss, cost, damage or expense resulting from or relating to your lack of access to the Portal or the Services including, without limitation: (i) times that we, our Licensor and/or our Hosting Server Provider may be updating or maintaining the Services, the Software, and/or any hardware; and (ii) during such times as the Portal and/or the Services may be inaccessible for any reason (or for no identifiable reason) whatsoever, within or outside of our control.

3.3.5 Primary Account Holder agrees that CROSStrax does not and will not provide Primary Account Holder with hardware or software necessary for Primary Account Holder to gain access to the Portal and the Services. Rather, Primary Account Holder is solely responsible for: (a) obtaining and maintaining such hardware and software (including, but not limited to, acquiring, installing and maintaining all telephone equipment, modems, routers, scanning devices, and other hardware and communication equipment) necessary to gain access to the Services, and the performance and security of such devices; (b) contracting with an internet Service provider or telecommunications carrier for Services necessary to establish your connection and access to the internet, the Portal, and the Services. In addition, Primary Account Holder agrees that it is solely responsible for all costs, charges, and expenses associated with the foregoing.

4. INTERNET DELAYS

The Service may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications. CROSStrax is not responsible for any delays, failures, or other damage resulting from such problems.

5. SUPPORT

CROSStrax shall provide support via multiple ways including the CROSStrax Knowledge Base and Help Desk Ticketing System.  Email and telephonic support is also available during designated business hours.  Support is also offered inside CROSStrax.  Optional onboarding Services are available to assist users upon signup.  There is a charge for the onboarding Service and no charges will be incurred unless the Primary Account Holder specifically contracts for such Services. Support will be unavailable from time to time for various reasons. Live product support may be unavailable on weekends and holidays.

6. PRIMARY ACCOUNT HOLDER’S RESPONSIBILITIES

Primary Account Holder is responsible for all activity occurring under Primary Account Holder’s User accounts and for Users’ compliance with the terms and conditions of this Agreement. Primary Account Holder shall fully comply with all applicable local, state, federal, and foreign laws, treaties, rules, and regulations in connection with Primary Account Holder’s use of the Service, including, without limitation, those related to data privacy, data security, breach notification, international communications, and the collection, transmission, processing, cross-border transfer, and disclosure of CROSStrax User Data, including technical and personal data. Primary Account Holder shall:

(i) notify CROSStrax immediately of any known or suspected violation of any law relating to User Data,

(ii) notify CROSStrax immediately of any unauthorized use of any password or account or any other known or suspected breach of Service security; and

(iii) report to CROSStrax immediately and use reasonable efforts to stop immediately, any copying or distribution of Content that is known or suspected by Primary Account Holder or any User under this Grant.

7. USER DATA

7.1 User Data.

Primary Account Holder shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of any of its User Data and agrees any support provided by CROSStrax in the provision of the Services shall not be construed by Primary Account Holder of the accuracy, quality, integrity, legality, reliability, or appropriateness of any of its CROSStrax User Data.

7.2 Primary Account Holder Responsibilities.

CROSStrax shall not be responsible or liable for:

(i) the deletion, correction, destruction, and/or damage, to any CROSStrax User Data; or

(ii) Primary Account Holder’s or User’s collection, use, storage, cross-border transfer, or disclosure of the CROSStrax User Data.

7.3 Disclosure and Use of CROSStrax User Data.

CROSStrax will never use your client’s information you put into the software, for any purpose, including marketing. The information is encrypted and is not available to our support team. Primary Account Holder agrees CROSStrax may disclose the CROSStrax User Data in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of the CROSStrax business, assets or stock. Primary Account Holder represents and warrants to CROSStrax that the receipt by CROSStrax of the CROSStrax User Data and the use and/or disclosure of the CROSStrax User Data by CROSStrax in accordance with this Agreement, including the aforementioned Privacy Policy, shall not violate any applicable law, rule, or regulation; any privacy policy or other representation regarding data use or disclosure applicable to the CROSStrax User Data; or any right of any person.

7.4 Review of CROSStrax User Data.

CROSStrax does not have any obligation to monitor or review CROSStrax User Data for any purpose. Notwithstanding the foregoing, CROSStrax reserves the right to take steps it believes are reasonably necessary to enforce and/or verify compliance with this Agreement. Without limiting the foregoing, CROSStrax may, without notice (unless required by law) or liability to Primary Account Holder, access, use and/or preserve Primary Account Holder’s account information and/or CROSStrax User Data and disclose Primary Account Holder’s account information and/or CROSStrax User Data to law enforcement authorities, government officials and/or any other party as CROSStrax reasonably believes necessary or appropriate:

(i) if CROSStrax is required to do so to comply with legal process or governmental request,

(ii) to enforce this Agreement,

(iii) to detect or prevent security, fraud or technical issues,

(iv) to protect the rights, property and/or safety of CROSStrax, its users, Primary Account Holder, or any other person, or

(v) as permitted by law.

CROSStrax also reserves the right to notify the appropriate authorities, without prior notice to Primary Account Holder, if CROSStrax reasonably believes that Primary Account Holder’s CROSStrax User Data violates any applicable law. PRIMARY ACCOUNT HOLDER agrees to HOLD CROSSTRAX HARMLESS FROM and against any losses, costs, damages liabilities and expenses, and waives (to the extent permitted by applicable law) any claims, PRIMARY ACCOUNT HOLDER or another third party may have against CROSSTRAX, resulting from any disclosure, investigation or act or omission of CROSSTRAX in the course of conducting or cooperating with an inspection as set forth in this section. PRIMARY ACCOUNT HOLDER FURTHER AGREES TO KEEP THE FACT AND DETAILS OF ANY SUCH INSPECTION CONFIDENTIAL, UNLESS PRIMARY ACCOUNT HOLDER IS COMPELLED BY APPLICABLE LAW TO DISCLOSE SUCH FACT and/or details.

7.5 Non-Disclose Agreement Availability

CROSStrax LLC has included a general Non-Disclosure Agreement as part of our Privacy Policy which can be viewed by clicking this link: CROSStrax Non-Disclosure Agreement.  The Primary Account Holder has the option to request a company specific NDA be prepared and executed.  Please submit this request in writing to info@crosstrax.co.

8. INTELLECTUAL PROPERTY OWNERSHIP

8.1. Ownership.

CROSStrax (and its licensors, where applicable) owns all rights, title and interest, including all related Intellectual Property Rights, in and to the CROSStrax SaaS Technology, the Content, the Service, and any suggestions, ideas, improvements, enhancement requests, feedback, recommendations or other information provided by Primary Account Holder or any User relating to the Service. The CROSStrax name, the CROSStrax logo, and the product names associated with the Service are trademarks of CROSStrax or third parties, and no right or license is granted to use them. This Agreement is not a sale and does not convey to Primary Account Holder any rights of ownership in or related to the Service, the CROSStrax SaaS Technology, the Content or the Intellectual Property Rights owned by CROSStrax. Primary Account Holder acknowledges that, except as specifically provided under this Agreement, no other right, title, or interest in these items is granted.

8.2 Use of Trademarks and other Intellectual Property.

Primary Account Holder agrees that CROSStrax may use Primary Account Holder’s name, trademarks, Service marks, and/or logos in any advertising or promotional materials for the Service or CROSStrax.

9. THIRD PARTY INTERACTIONS AND LINKS

During use of the Service, Primary Account Holder or its User(s) may enter into correspondence with, purchase goods and/or Services from, or participate in promotions of advertisers or sponsors showing their goods and/or Services through the Service. Any such activity, and any terms, conditions, warranties or representations associated with such activity, are solely between Primary Account Holder and the applicable third-party. CROSStrax and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchases or promotions between Primary Account Holder and any such third-party. CROSStrax does not endorse any sites on the Internet that are linked through the Service. CROSStrax provides these links to Primary Account Holder only as a matter of convenience, and in no event shall CROSStrax or its licensors be responsible for any content, products, or other materials on or available from such sites. The Grant does not provide any license or agreement that may be required by third-party providers of ancillary software, hardware, or Services prior to Primary Account Holder’s use of or access to such software, hardware, or Services.

10. PAYMENT OF FEES AND CHARGES

A valid credit card is required for all accounts. The free trial offer entitles NEW accounts to a one-time free trial usage of the Service. If Primary Account Holder upgrades their account to a paid plan during their free trial, the Primary Account Holder will be billed for the first month immediately upon upgrading. The Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of Service, plan upgrades/downgrades, or refunds for months unused with an open account.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, the Primary Account Holder shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes. For any upgrade in plan level, the credit card provided will be charged on a prorated basis on the next billing cycle. For any downgrade in plan level, the credit card provided will be charged the new plan rate for the next billing cycle. Downgrading your Service may cause a loss of data, features, or capacity of your account and CROSStrax does not accept any liability for such loss.

CROSStrax will charge any software customization fees as mutually agreed upon in writing by CROSStrax and the Primary Account Holder.

CROSStrax reserves the right to modify its fees and charges and to introduce new pricing at any time, upon at least thirty (30) days’ prior notice to Primary Account Holder. The Use Fee for a renewal Grant will be equal to the number of total users then in effect, times the User Fee in effect at the time of renewal. Charges for other Services (“Charges”) will be made on an as-quoted basis. The Use Fee and Charges are exclusive of all taxes, levies, or duties imposed by taxing authorities, and Primary Account Holder shall be responsible for payment of all such taxes, levies, or duties, excluding only federal or state taxes based solely on CROSStrax’s income.

If Primary Account Holder updates its payment information, CROSStrax will charge the latest account provided by Primary Account Holder. Primary Account Holder represents that Primary Account Holder has the legal right to use any payment account that Primary Account Holder uses to purchase from CROSStrax. Primary Account Holder agrees to update billing and account information within three (3) business days of any change to applicable payment information, as well as to Primary Account Holder’s legal name, street address, e-mail address, and the names and telephone numbers of an authorized billing contact and Aurhotized Admin User. If the contact information Primary Account Holder provides is false or fraudulent, CROSStrax reserves the right to terminate Primary Account Holder’s access to the Service, in addition to any other legal remedies. If Primary Account Holder believes that the fees or Charges to Primary Account Holder’s account are incorrect, Primary Account Holder must contact CROSStrax in writing within fifteen (15) days of the date of the charge in question, to be eligible for consideration to receive an adjustment or credit. All payments shall be in United States currency and are final. CROSStrax will not provide full or partial refunds.

In the event of termination of this Agreement, Primary Account Holder agrees to pay the balance due on Primary Account Holder’s account (plus any applicable reactivation fees). Primary Account Holder agrees that CROSStrax may charge such unpaid fees and Charges to Primary Account Holder’s credit card, debit card, or bank account, or otherwise bill Primary Account Holder for such unpaid fees and Charges.

11. NON-PAYMENT AND SUSPENSION

11.1 Suspension / Termination for Delinquent Accounts.

CROSStrax reserves the right to suspend or terminate this Agreement and Primary Account Holder’s access to the Service immediately if Primary Account Holder’s account becomes delinquent or Primary Account Holder is otherwise unable to provide proper payment. The monthly charge will be attempted (3) three times and if the charge is not successful, the account will be cancelled and a reactivation fee will be assessed. In the event, a Primary Account Holder’s account is suspended as a result of non-payment, a $49 reactivation fee will be applied upon the reactivation of the account, plus, to the fullest extent permitted by law, all expenses and legal fees incurred by CROSStrax while collecting fees and Charges from Primary Account Holder. Primary Account Holder agrees that, if Primary Account Holder’s use of the Service is suspended but not terminated, Primary Account Holder will be obligated for and agrees to pay the Use Fee for the number of Users for the balance of the full Term. CROSStrax reserves the right to impose a reconnection fee in the event Primary Account Holder’s rights are suspended and thereafter requests access to the Service. CROSStrax will charge a $49 reconnection fee for each suspended or deactivated user, should CROSStrax be asked by Primary Account Holder to reactivate a specific user and CROSStrax so agrees. Primary Account Holder agrees and acknowledges that CROSStrax has no obligation to retain CROSStrax User Data and that such CROSStrax User Data may be irretrievably deleted if Primary Account Holder’s account is delinquent.

11.2 Late Payment and Reactivation Charges.

Accounts that are not paid in full within three (3) days of the applicable due date will incur a $49 reactivation fee.

If an account goes inactive and was grandfathered into a previously lower price for a plan, the account will be subject to the current pricing on the date of reactivation.

11.3 Increases in Reactivation, Reconnection and Late Payment Fees.

The foregoing reactivation and reconnection fees and late payment charges are subject to increase by CROSStrax at any time, with or without prior notice to Primary Account Holder, to reflect CROSStrax’s then-current policies, procedures, and charges.

12. CANCELLATION AND TERMINATION

12.1 Cancellation Policy

The Primary Account Holder is solely responsible for the proper cancellation of their account. The Primary Account Holder may cancel an account at any time by clicking on the “Account” link (your name at the top right side of the screen) and then clicking the “Account & Billing” link. Then click the “Cancel Plan” button. Please note, all data may be immediately deleted from the Service upon cancellation. This information cannot be recovered once your account is canceled. An email or phone request to cancel your account is not considered cancellation. There will be no refund if you cancel the Service before the end of your current, paid-up month, and you will not be charged thereafter. There is no cancellation fee.

12.2 Termination for Convenience.

CROSStrax may, in its sole discretion, terminate this Agreement, or reduce the number of Users, effective upon the expiration of the then current Term, by notifying Primary Account Holder in writing at least five (5) business days prior to the end of the current Term. Primary Account Holder may terminate this Agreement, update billing information, or reduce the number of users, effective upon the expiration of the then current Term, by contacting CROSStrax at 1-844-620-8555 at least five (5) business days prior to the end of the current Term.

12.3 Termination for Cause.

CROSStrax may, in its sole discretion, immediately suspend or terminate Primary Account Holder’s password, account and use of the Service if CROSStrax believes in its sole discretion that Primary Account Holder or any User has breached any provision of this Agreement, or for any other reason at CROSStrax’s discretion.

12.4 Termination of Trial Accounts.

CROSStrax may terminate a trial account at any time in its sole discretion, with or without prior notice to Primary Account Holder.

12.5 Access to CROSStrax User Data Upon Termination.

If a trial account expires and the user does not continue with a paid plan, the data will be purged on the 31st day from the date of trial expiration.

In the event, this Agreement is terminated (other than by reason of Primary Account Holder’s breach), CROSStrax will make available to Primary Account Holder a file of the CROSStrax User Data within ninety (90) days of termination if Primary Account Holder so requests in writing at the time of termination. Primary Account Holder agrees and acknowledges that CROSStrax has no obligation to retain the CROSStrax User Data, and may delete, without incurring any liability, such CROSStrax User Data, on the ninety-first (91st) day after termination. CROSStrax reserves the right to withhold, remove and/or discard CROSStrax User Data, without notice or liability, for any breach of this Agreement by Primary Account Holder, including, without limitation, Primary Account Holder’s non-payment. Upon termination due to Primary Account Holder’s breach, Primary Account Holder’s right to access or use CROSStrax User Data shall immediately cease, and CROSStrax shall have no obligation to maintain or provide any CROSStrax User Data.  In order for a user to access or be provided a copy of the system data, the account must be in good standing with no outstanding balances due for the subscription or any additional services CROSStrax offers.

12.6 Survival.

Sections 2, 6-8, 11-17, 20-21 and 23 shall survive the termination of this Agreement along with any other seperate agreement(s) signed between the parties.

13. REPRESENTATIONS & WARRANTIES

13.1 Representations and Warranties.

Each party represents and warrants that it has the legal power and authority to enter into this Agreement. CROSStrax represents and warrants that it will provide the Service in a manner consistent with general industry standards reasonably applicable to the provision thereof and that the Service will be capable of performing substantially in accordance with the online CROSStrax support documentation under normal use and circumstances. In addition to its other representations and warranties contained herein, Primary Account Holder represents and warrants that Primary Account Holder has not falsely identified Primary Account Holder or any User nor provided any false information to gain access to the Service and that Primary Account Holder’s billing information is correct. 

14. DISCLAIMER OF WARRANTIES

14.1 Services provided on an “AS IS” Basis.

THE SERVICE AND ALL CONTENT, INCLUDING, WITHOUT LIMITATION, ANY THIRD-PARTY PRODUCTS OR SERVICES MADE AVAILABLE THROUGH THE SERVICE, ARE PROVIDED TO PRIMARY ACCOUNT HOLDER STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR GUARANTEES OF ANY KIND, OTHER THAN THOSE EXPRESSLY MADE ELSEWHERE IN THIS AGREEMENT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, CROSSTRAX AND ITS LICENSORS DO NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM, OR DATA, (B) THE SERVICE WILL MEET PRIMARY ACCOUNT HOLDER’S REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY PRIMARY ACCOUNT HOLDER THROUGH THE SERVICE WILL MEET PRIMARY ACCOUNT HOLDER’S REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS WILL BE CORRECTED, OR (F) THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

14.2 Exclusions.

ALL CONDITIONS, REPRESENTATIONS, AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY CROSSTRAX AND ITS LICENSORS.

15 LIMITATION OF LIABILITY

15.1 Liability Exclusions.

IN NO EVENT SHALL CROSSTRAX, ITS PARENT ORGANIZATIONS, AFFILIATES, SUBSIDIARIES, AND LICENSORS, OR EACH SUCH ENTITY’S RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS (THE “CROSSTRAX ENTITIES”) BE LIABLE TO PRIMARY ACCOUNT HOLDER FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY TYPE OR KIND UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER THEORY, (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF DATA, REVENUE, PROFITS, USE, SECURITY OF DATA (INCLUDING BUT NOT LIMITED TO CROSSTRAX USER DATA) IN THE POSSESSION, CONTROL, OR STORAGE OF PRIMARY ACCOUNT HOLDER, GOODWILL, OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE SERVICE OR CONTENT, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE SERVICE (INCLUDING AS A RESULT OF ANY TERMINATION OR SUSPENSION OF PRIMARY ACCOUNT HOLDER’S ACCOUNT), OR FOR ANY INTERRUPTION, INACCURACY, ERROR OR OMISSION, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE CROSSTRAX ENTITIES BE LIABLE FOR NEGLIGENCE, INTENTIONAL MISCONDUCT OR MISHANDLED BUSINESS BY PRIMARY ACCOUNT HOLDER UNDER ANY CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, SUCH CONDUCT BETWEEN PRIMARY ACCOUNT HOLDER AND (1) THE IRS OR ANY GOVERNMENT AGENCY; (2) ANY ACCOUNTING AUDIT SERVICE; (3) ANY EMPLOYEE OF PRIMARY ACCOUNT HOLDER; (4) ANY SUPPLIER OF PRIMARY ACCOUNT HOLDER; (5) ANY END CONSUMERS OR USERS OF PRIMARY ACCOUNT HOLDER (INCLUDING IN CONNECTION WITH REFUNDS AND CHARGEBACKS); AND (6) ANY MERCHANT SERVICES.

15.2 Limit of Liability.

IN ANY CASE, THE AGGREGATE LIABILITY OF THE CROSSTRAX ENTITIES UNDER THIS AGREEMENT OR ARISING FROM OR RELATED TO THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY AND DUE FROM PRIMARY ACCOUNT HOLDER IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO ANY SUCH LIABILITY.

15.3 Legal Limitations.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. SOLELY TO THE EXTENT SUCH LAW APPLIES TO PRIMARY ACCOUNT HOLDER, SOME OR ALL OF THE EXCLUSIONS OR LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO PRIMARY ACCOUNT HOLDER, AND PRIMARY ACCOUNT HOLDER MAY HAVE ADDITIONAL RIGHTS.

16. MUTUAL INDEMNIFICATION

16.1 Primary Account Holder Indemnification.

Primary Account Holder shall defend, indemnify and hold harmless the CROSStrax Entities from and against any and all third-party claims, causes of action, costs, damages, losses, liabilities and expenses (including reasonable attorneys’ fees and costs) arising out of or in connection with (i) Primary Account Holder’s or any User’s use of the Service or collection, use, disclosure, or cross-border transfer of any CROSStrax User Data; (ii) Primary Account Holder’s or any User’s use of the Service or collection, use, disclosure, or cross-border transfer of any User Data; or (iii) the breach or alleged breach by Primary Account Holder or any User(s) of any of Primary Account Holder’s obligations, representations, or warranties under this Agreement; provided in any such case, that the CROSStrax Entity(-ies) (a) gives written notice of the claim promptly to Primary Account Holder (except that the CROSStrax Entity’s failure to promptly notify Primary Account Holder will not limit, impair, or otherwise affect the CROSStrax Entity’s rights under this Section 16 unless Primary Account Holder is prejudiced by that failure and then only to the extent of the prejudice); (b) gives Primary Account Holder sole control of the defense and settlement of the claim (except Primary Account Holder may not settle any claim without the CROSStrax Entity’s prior written consent, unless the settlement includes a full and final release of all claims against the CROSStrax Entity and does not impose any obligations on the CROSStrax Entity); (c) provides to Primary Account Holder reasonable assistance (including reasonable access to information in the possession or control of the CROSStrax Entity); and (d) has not compromised or settled such claim.

16.2 CROSStrax Indemnification.

CROSStrax shall defend, indemnify and hold harmless Primary Account Holder and its parent organizations, subsidiaries, affiliates, officers, directors, employees, attorneys and agents from and against any and all third-party claims, causes of action, costs, damages, losses, liabilities and expenses (including reasonable attorneys’ fees and costs) arising out of or in connection with an allegation that the Service directly infringes a copyright, a U.S. patent issued as of the Effective Date, or a trademark of a third party; provided in any such case, that Primary Account Holder (a) promptly gives written notice of the claim to CROSStrax (except that Primary Account Holder’s failure to promptly notify CROSStrax will not limit, impair, or otherwise affect Primary Account Holder’s rights under this Section 16 unless CROSStrax is prejudiced by that failure and then only to the extent of the prejudice); (b) gives CROSStrax sole control of the defense and settlement of the claim (except CROSStrax may not settle any claim without Primary Account Holder’s consent, unless the settlement includes a full and final release of all claims against Primary Account Holder and does not impose any obligations on Primary Account Holder); (c) provides to CROSStrax all available information and assistance; and (d) has not compromised or settled such claim. CROSStrax shall have no indemnification obligation, and Primary Account Holder shall indemnify the CROSStrax Entities, for claims arising from any infringement alleged to be caused by the combination of the Service with any of Primary Account Holder’s products, Services, hardware, software, and/or business process.

17. LOCAL LAWS AND EXPORT CONTROL

The Service provided on the CROSStrax site includes Services and uses software and technology that may be subject to United States labor and privacy laws, as well as export controls administered by the U.S. Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, and other U.S. agencies and the export control regulations of the European Union. Primary Account Holder acknowledges and agrees that the Service shall not be used, and none of the underlying information, software, or technology may be transferred or otherwise exported or re-exported to countries as to which the United States and/or the European Union maintains an embargo (collectively, “Embargoed Countries”), or to or by a national or resident thereof, or any person or entity on the U.S. Department of Treasury’s List of Specially Designated Nationals or the U.S. Department of Commerce’s Table of Denial Orders (collectively, “Designated Nationals”). The lists of Embargoed Countries and Designated Nationals are maintained and made available to the public by the relevant government agency and are subject to change without notice. By using the Service, Primary Account Holder represents and warrants that Primary Account Holder is not located in, under the control of, or a national or resident of an Embargoed Country or Designated National. Primary Account Holder agrees to comply strictly with all U.S. and European Union export laws and assume sole responsibility for obtaining any necessary licenses to export or re-export. The Service provided on the site may use encryption technology that is subject to licensing requirements under the U.S. Export Administration Regulations, 15 C.F.R. Parts 730-774 and Council Regulation (EC) No. 1334/2000. CROSStrax and its licensors make no representation that the Service is appropriate or available for use in other locations. If Primary Account Holder uses the Service from outside the United States of America and/or the European Union, Primary Account Holder is solely responsible for compliance with all applicable laws, including without limitation export and import regulations of other countries. Any diversion of the Content contrary to the United States or the European Union (including European Union Member States) law is prohibited. None of the Content, nor any information acquired through the use of the Service, is or will be used for nuclear activities, chemical or biological weapons or missile projects unless specifically authorized by the United States government or appropriate European body for such purposes.

18. NOTICE

CROSStrax may give notice to Primary Account Holder by means of a general notice on the Service, electronic mail to Primary Account Holder’s e-mail address on record in CROSStrax’s account information, or by written communication sent by first class mail or pre-paid post to Primary Account Holder’s address on record in CROSStrax’s account information. Such notice shall be deemed to have been given upon the expiration of forty-eight (48) hours after mailing or posting (if sent by first class mail or pre-paid post) or twelve (12) hours after sending (if sent by email). Primary Account Holder may give notice to CROSStrax (deemed given upon receipt by CROSStrax) at any time by any of the following: letter delivered by nationally recognized overnight delivery Service or first class postage prepaid mail to CROSStrax at the following address:

CROSStrax LLC
Attn: CSD
1217 Airport Road, Suite 420
Destin, Florida 32541

; or by electronic mail, to info@CROSStrax.co; or to such other location(s) as may be designated by CROSStrax from time to time.

19. MODIFICATION TO TERMS

CROSStrax reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service at any time effective upon posting of an updated version of this Agreement on the Service. The Primary Account Holder is responsible for regularly reviewing this Agreement. Continued use of the Service after any such changes shall constitute Primary Account Holder’s consent to such changes. Notwithstanding the foregoing, any changes to this Agreement shall not apply to any dispute between Primary Account Holder and CROSStrax arising prior to the effective date of any such change(s).

20. ASSIGNMENT

Except as otherwise provided in this Agreement, this Agreement may not be assigned by Primary Account Holder without the prior express written consent of CROSStrax. This Agreement may be assigned without Primary Account Holder’s consent by CROSStrax to

(i) a parent or subsidiary,

(ii) an acquirer of the CROSStrax business or assets, or

(iii) a successor by merger. Any purported assignment in violation of this section shall be void.

21. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida without regard to its conflict of law’s provisions. Should any provision of this Agreement be declared illegal or unenforceable and cannot be modified to be enforceable, such provision shall immediately become null and void, leaving the remainder of this Agreement in full force and effect. 

22. DISPUTE RESOLUTION

In the event of any dispute among the parties under this Agreement, and if the dispute cannot be settled through negotiation between the parties, such dispute shall be submitted to mediation prior to being filed within the courts of the United States in Okaloosa County, Florida.  The prevailing party shall be entitled to all attorney’s fees and costs from the losing party

23. FORCE MAJEURE

The CROSStrax Entities will not be liable for any delay or failure to perform any obligation under this Agreement where the delay or failure results from any cause beyond such entities’ reasonable control, including, without limitation, acts of God, labor disputes or other industrial disturbances, systemic electrical, telecommunications, or other utility failures, earthquake, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.

24. MISCELLANEOUS 

No joint venture, partnership, employment, or agency relationship exists between Primary Account Holder or any User and CROSStrax as a result of this Agreement or use of the Service. The failure of CROSStrax to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by CROSStrax in writing. This Agreement, together with any applicable Order Form, comprises the entire agreement between Primary Account Holder and CROSStrax and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter contained herein. Primary Account Holder consents to receiving electronic communications and notifications from CROSStrax in connection with Primary Account Holder’s use of the Service and this Agreement. Primary Account Holder agrees that any such communication will satisfy any legal communication requirements, including that such communications be in writing.

25. INVESTIGATOR ALLIANCE DISCLAIMER

You are a non-industry professional in the investigative or related fields (i.e. “Reviewer”) aspiring to review this proprietary website. As a Reviewer you agree that the information herein is to be used only for the potential engagement through CROSStrax of either a listed private investigator or an investigative Services company (in aggregate “investigator” or “investigators”) and should not be extracted, duplicated, summarized or used for any other purpose. While the information regarding each investigator was accumulated and made available in good faith, it is important to be aware of the following.

Amongst the information CROSStrax has requested of each investigator (with the intent of making it available to use in your decision process) is their…

• Driver’s License,
• Private Investigation License(s) specific to each State where they are licensed (if applicable), and
• Evidence of their Liability Insurance.

Their responses to the above, as well as any other submitted/germane information, are incorporated into the respective summary for each. It is important to be aware that the data and information are the submissions of the respective investigator only. CROSStrax has neither vetted, challenged nor researched the accuracy of their submissions. Nor has CROSStrax ensured that they are updated and/or still valid (although periodic solicitations for updates to such information may from time to time be sent generally to the database of investigators).  It is the responsibility of the user to independently verify the above information is accurate and true.

It is important that any Reviewer of this site be aware that CROSStrax makes no representations and gives no warranties with regard to the information and documents provided. Although we hope you will find the information helpful, CROSStrax takes no responsibility for the accuracy of the respective investigator submissions.

If a case is accepted and an investigator cancels the assignment, the acceptance will not be refunded.  The company that assigned the case will be refunded for that instance.  If an assigning company cancels an assignment, the assignment fee will not be refunded.  The accepting investigator will be refunded for that instance.

THUS, IT IS HIGHLY SUGGESTED THAT ANY REVIEWER INQUIRE OF EACH PROSPECTIVE

INVESTIGATOR TO THE REVIEWER’S SATISFACTION THAT THE INVESTIGATOR’S LICENSE IS STILL CURRENT AND IN-FORCE, THAT THE INVESTIGATOR HAS MAINTAINED THE NECESSARY INSURANCE COVERAGE AND POLICIES AND ASK ANY QUESTIONS THEY FEEL APPROPRIATE.

Reviewer fully understands and agrees with the above terms and conditions and agrees to comply fully with them.

26. QUESTIONS

If you have any questions regarding the Terms of Service, please email info@crosstrax.co

BY SIGNING UP AND USING CROSSTRAX’S SOFTWARE AS A SERVICE, YOU AGREE TO ALL OF THE ABOVE TERMS AND CONDITIONS WHICH CONSTITUTE A LEGALLY ENFORCEABLE SaaS AGREEMENT GOVERNING THE USE OF THE SERVICE.

ALL NOTIFICATION TELEPHONE NUMBERS AND ADDRESSES, AS SET FORTH ABOVE, MAY BE CHANGED BY CROSSTRAX FROM TIME TO TIME, WHICH CHANGES SHALL BE POSTED ON CROSSTRAX’S WEBSITE.