Entries by Patrick Andrews

Items to be aware of as you evaluate… NEW (or ANY) CASE MANAGEMENT SOFTWARE SYSTEMS

It is sometimes tempting to be drawn to the rhetoric and broad promises of a new software platform…at least initially, that is. However, one needs to be particularly wary of any newer and unproven software offerings. In the instance of Case Management Software Systems which support the risk management and private investigation industry and where […]

Private Investigation Business Metrics

We recently wrote a blog about how hard work coupled with “working smart” is very good for your business.  In that blog we offered a handful of specific suggestions on ways that private investigators / risk management firms can improve.  However, in addition to developing evolved strategies and methods it is equally important to measure […]

Embracing Change & Technology in Private Investigation

It is all too obvious that on many levels, the world is changing very rapidly and at an accelerating rate.  Above all else, technology (business and personal) is the major variable driving those changes.  Cell phones are an absolute necessity today…but it was only about 30 years ago when they became somewhat widespread and believe […]

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MARKETING YOUR PRIVATE INVESTIGATION BUSINESS

Successful sales and marketing efforts can be the result of many variables.  Although often very useful and important, a charismatic and outgoing “sales” personality is only one component…and not even a prerequisite if a number of other variables are present.   For something as important as a private investigation firm’s case management services (and their […]

THE BENEFITS OF “WORKING SMART”

THE BENEFITS OF “WORKING SMART”   Hard work, in and of itself, is arguably very good for the soul.  It can alleviate tension and anxiety.  There is a sense of accomplishment.  Whether perspiration or mental energy, or both, are expended it often results in something positive.   However, hard work coupled with “working smart” is […]

Is Your Business Prepared For Post Covid-19

With few exceptions, most businesses have been adversely affected by both the virus as well as the associated government restrictions.  When exactly the repercussions of Covid-19 will end, one can only speculate of course.  However, with the anticipated imminent release of the Covid-19 vaccines,  the new administration’s desire to end the recession  and the pent-up […]

CROSStrax™ Education and Training

We at CROSStrax, as you may have noticed, constantly encourage our users to avail themselves of the system’s full functionality…believing that is the optimal path to assist in their success.  Knowing that if we are advocating comprehensive usage, we should and have made very deliberate efforts to ensure that this is easier via training, business […]

False Perceptions as to what it means to be “SOC 2 Type II Certified”

As we have stated previously…the “SOC 2 Type II Certification” of your case management operating system is often a decision variable in RFP proposals…and sometimes a pre-requisite to even bid.  More and more, prospective clients, particularly larger ones such as Insurance Companies, look for this designation as assurance that their important and confidential data, as […]